Policy Information
Complaints Procedure
How concerns or complaints can be raised and handled fairly.
Raising a Complaint
Complaints can be submitted through the contact page, email or telephone.
What Happens Next
We will acknowledge concerns, review the information provided and respond appropriately.
Learning from Complaints
Complaints help us identify learning, improve practice and strengthen service quality.
Immediate Risk
If someone is at immediate risk of harm, contact emergency services or the relevant statutory service.
Note: This page is prepared as website information content and can be replaced with a full approved policy document.